Privacy Policy

Thank you for engaging with Crazy Escape, we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us; CONTACT FORM

When you visit our website https://www.crazyescape.net/ (the “Website”), and more generally, use any of our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you:

Register on the Website
Participate in activities on the Website (such as entering competitions, contests or giveaways)
Contact us
Subscribe to marketing communications

The personal information that we collect may include the following:
Personal Information Provided by You.
We collect names; phone numbers; email addresses; booking information; and other similar information.
Payment Data. We may collect data necessary to process your payment for your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link here: https://stripe.com/privacy.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter or other social media account.

Information automatically collected
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity but may include:

Log and Usage Data: Service-related, diagnostic, usage and performance information our servers automatically collect, including your IP address, device information, browser type and settings
Device Data: Information about your computer, phone, tablet or other device you use to access the Website
Location Data: Information about your device’s location, which can be either precise or imprecise

2. HOW DO WE USE YOUR INFORMATION?

We use the information we collect or receive:

To facilitate account creation and logon process
To send administrative information about your bookings
To post testimonials (with your consent)
To request feedback
To protect our Services
To enforce our terms, conditions and policies
To respond to legal requests
To send you marketing and promotional communications
To deliver targeted advertising
To manage user accounts
To respond to user inquiries and offer support

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We may process or share your data based on the following legal bases:

Consent
Legitimate Interests
Performance of a Contract
Legal Obligations
Vital Interests

More specifically, we may need to share your information in situations such as:

Business Transfers
With Vendors, Consultants and Other Third-Party Service Providers
With Other Users of our Website

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

We only share and disclose your information with the following third parties:

Social Media Account Providers (Facebook, Google)
Payment Processors (Stripe)
Customer Support Platforms
Marketing and Analytics Tools

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you choose to register or log in using a third-party social media account, we will receive certain profile information about you from your social media provider.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required by law.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In some regions, you have rights that allow you greater access to and control over your personal information, such as:

Request access to your personal information
Request correction or deletion
Restrict processing of your personal information
Object to processing
Data portability

10. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You can:

CONTACT FORM
Use account settings to update information
Request data deletion or access

We will respond to your request within 30 days.

Last Updated: [January 30, 2025]

Changes to This Policy: We may update this privacy policy periodically. We will notify you of any significant changes and update the “Last Updated” date.